FAQ – FREQUENTLY ASKED QUESTIONS

How much do you charge?

We are very reasonable in our pricing. We offer a FREE ESTIMATES service to determine the cost. We prefer to see the surfaces we are pricing, because there are many different types, sizes, and heights to consider. Please contact us for a FREE ESTIMATE.

Do we have to be at home to get a free estimate?

No. Most of our estimates are performed on the outside of the house, enabling us to get a full view of all the surfaces. Our estimates take about 30 minutes. If you will not be at home, please ensure that your gate is unlocked and your dogs are contained. Cityview will then leave your estimate package in your mailbox or near your front door in a secure, visible location. We also have the ability to email your estimate to you afterwards.
 

What forms of payment do you accept?

We accept checks, cash, all major credit cards, and money orders – made payable to Cityview Services. Credit cards are subject to a 3% fee.

What towns do you service?

Our areas of service include everything within a 30 mile radius of Bentonville, Arkansas and within a 30 mile radius of Fort Smith, Arkansas. Although we cannot travel to all distant locations, we do try our best to meet all customer requests for service.

What is Soft Washing?

Soft Washing is the use of water-based, biodegradable chemicals to break down dirt and grime, get rid of bug nests and webs, kill mold, mildew, algae and bacteria – leaving the surface clean and sterilized. Soft Washing uses only one-third of the water that pressure or power washing does, lasts 4 – 6 times longer, and does not deteriorate or damage the surface like pressure washing frequently can. Soft Washing also does so much more than power washing because it does more than simply clean your roof. The products used in SoftWash Systems don’t just tidy; they penetrate, sanitize, and eradicate the root of the issue. Treating your roof and other surfaces with Cityview Soft Washing is more like insect control – the combination of safe, eco-friendly chemicals ensure that the microorganisms that create buildup are not just partially swept away, but eradicated completely. If you’re trying to find a method to get rid of what’s growing externally on your roof, deck or fencing, concrete, etc., break the cycle of continual pressure washing by using Cityview’s Soft Washing Services.

What are the 5 Biggest Reasons to Choose Soft Washing?

There are a lot of reasons to choose Soft Washing over pressure washing, however here are our biggest reasons:
  1. Substitute for pressure washing Pressure washing creates erosion and strips away materials that may have been loosened up by decomposition or aging. It might be suitable for some tasks and not others.
  2. It actually TREATS the infestation Your house isn’t only dirty – it’s infected. Regular power washing merely gets rid of the outer layer of this biomass and doesn’t resolve the root of the issue, leaving your surfaces susceptible to new infestation.
  3. NO DAMAGE from pressure Poorly trained or inexperienced power washers can cause severe damage to a roof and other surfaces
  4. More ECO-FRIENDLY cleaning option Pressure washers use 3 to 8 gallons of water per minute. For example, in one hour a pressure washer can use 180 to 480 gallons of water. Soft Washing only uses approximately 60 gallons of biodegradable, eco-friendly cleaning solution, which consists of about 40 gallons of water.
  5. Over 100,000 roofs and structures cleaned with the SoftWash Systems The cleaning solution is so effective that it lasts 4 – 6 times longer than pressure washing, making it more viable for the environment, and for your wallet
Interested in Soft Washing your property? Call us today at 479-242-8439 to schedule an appointment with one of our Soft Wash specialists.

Does my home or office need Soft Washing?

Your home or office isn’t really just dirty, it’s contaminated. Dirt, dust, and debris build up gradually, developing an environment that supports fungi, mildew, mold, algae and other microorganisms on your surfaces. We call that the biomass. Normal pressure washing simply gets rid of the external layer of this biomass, but doesn’t resolve the origin of this infestation– so the problem returns over and over.   Soft Washing not only cleans up surface areas, it eliminates the microorganisms that trigger the issue in the first place, giving a solution that lasts 4 to 6 times longer than traditional pressure washing. There are a lot of surfaces on your home or office that can benefit from our specialized Soft Washing service – including your roof, siding, awnings, decks, outdoor patios, patio covers, screen enclosures, fences, gutters & eaves, driveways, pathways, garage door, and more.   If you have surfaces that are faded, filthy, drab or stained, think about Cityview Soft Washing prior to repainting, resurfacing, or replacing them. A good Soft Washing can restore its look and make your surfaces look new again!

What types of things do you soft wash?

All Roof Types, Stucco, Dryvit, Siding, Decks, Windows, All Concrete Surfaces, Fences, Pool Decks, Bricks & Stones, Wood Surfaces, Drive-Thru’s, Porches & Patios, Gutters, Roof Eaves, and many other things that need to be cleaned.

How much do you charge to wash windows?

We are very reasonable in our pricing. We offer a FREE ESTIMATE service to determine the cost. We prefer to see the windows we are pricing, because there are many different types, sizes, and heights to consider. Please contact us for a FREE ESTIMATE.

Do you offer interior and exterior window washing?

Yes. We also clean your window screens, window sills, tracks, and frames if needed.

I have lightly colored carpet in my house. How will you ensure it stays clean?

No worries. Cityview professionals will protect your carpet. It has always been our custom that, when we enter a customer’s house, we first apply shoe covers, or we will change into our clean house slippers before starting.

How will Cityview wash my windows?

Cityview Services starts out by removing and marking all screens (if applicable). We hand wash both sides of your screens with a soft bristle brush. We put the screens aside to dry, then start washing your windows. Cityview uses two professional methods of washing your interior & exterior windows (Traditional method and Pure Water Fed Pole method), which are proven to provide outstanding cleaning results. Any streaks, smears, bug marks, or finger pointers will be dealt with immediately and with vigor. Cityview will wash, scrub, polish and detail your windows, using professional tools such as squeegees, soft brushes, soft scrub pads, strip washers, cleaning solution, pure water, scrapers, poles, ladders, and lint-free towels, to ensure that your windows are sparkling every time. When we’re inside, we’ll clean the tracks and wipe the window sills. After cleaning, your window screens will be properly re-installed into position. We pride ourselves on our perfectionism. All of our work is satisfaction guaranteed. Our mission is to provide the most outstanding service experience ever.

How often should we have our windows washed?

We suggest that home/residential windows be washed twice a year, or every 6 months. Most of our business/commercial windows are washed monthly. We can customize a service plan to meet your window washing needs. Whether at home or work, the benefit of getting on an annual maintenance schedule is that you’ll be protecting your windows from the elements, and clean windows can make all the difference to your guests, neighbors, and customers.

Do you clean window blinds?

We have the ability to hand dust your blinds while they are hanging, however, we do not specialize in professional blind cleaning.

Do you charge sales tax?

Yes. The State of Arkansas requires us to collect sales tax on various types of cleaning services.

What Interior Services do you offer?

Cityview offers Interior Window Washing, Ceiling Fan Cleaning, Air Vent Dusting, Chandeliers, Indoor Light Fixtures, Light Bulb Replacement, High Dusting, Mirrors, Glass Shower Doors, Alarm Battery Replacement, etc.

Are you licensed, insured and bonded?

Yes.

OUR CUSTOMERS LOVE US—AND YOU WILL TOO

"We had Cityview power wash our buildings (which are metal) and our canvas awnings. The build up was so bad that I was positive the awnings were going to have to be replaced. They now look brand new! I am so impressed! We will use Cityview again."

- Vanita C.

"Excellent service! My windows look wonderful. I have used Cityview several times, and I will use them again. They are polite, considerate, reasonably priced and professional!
Thank you for a job well done."

- Claudette R.

"These folks consistently do a great job on our house. We have a lot of large windows, some of which are 30 feet off the ground. Tyrone and Chris cleaned our windows this week and they sparkle. I highly recommend this service. They are very detail oriented and obviously take great pride in their work."

- Ann E.

Refer clients and save big!

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ABOUT CITYVIEW

After several years of street curb painting, Tyrone Bell walked through a brand new "window" of opportunity and founded Cityview Window Washing Service in 2008 in Fort Smith, Arkansas. Click here to learn more about Cityview!

We accept all major credit cards

FORT SMITH

FORT SMITH 4300 Rogers Ave., Ste. 20-305,
Fort Smith, AR 72903

NORTHWEST ARKANSAS

NORTHWEST ARKANSAS 3589 N Shiloh Dr. Ste. 3-45,
Fayetteville, AR 72703

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